Legal Notice and Privacy Policy The Mind Mentor

Last updated: April 2026
Website: themindmentor.co.uk
Company: Make Your Life Count Limited, trading as The Mind Mentor
Company number: 12444710
ICO registration reference: ICO:00017435533

1. Legal Notice

Business details

Company name: Make Your Life Count Limited
Trading name: The Mind Mentor
Company number: 12444710

Registered office: 4 Chestnut Close, Four Crosses, Llanymynech, Powys, Wales, SY22 6NN

Website: themindmentor.co.uk and makeyourlifecount.co.uk

Email: [email protected]
Phone: 07967 049161

Professional background and memberships

The Mind Mentor provides complementary clinical hypnotherapy, coaching, mentoring, NLP, personal development, behavioural change and wellbeing-related services.

Professional training, memberships or registrations may include organisations connected with Rapid Transformational Therapy, Rapid Transformational Coaching, Clinical Hypnotherapy, Clinical Hypnotherapy Supervision, the General Hypnotherapy Register and the Complementary and Natural Healthcare Council.

For clarity, hypnotherapy in the UK is not regulated by statute in the same way as medical, psychological or other protected healthcare professions. Some organisations operate professional standards, voluntary registers, codes of conduct or accreditation routes, but this does not make hypnotherapy a statutory regulated profession.

Voluntary professional standards

Where relevant, The Mind Mentor aims to work in line with appropriate professional, ethical and voluntary register expectations.

These may include expectations around:

Working within scope of competence;

Maintaining appropriate insurance;

Treating clients with respect;

Protecting confidentiality;

Using clear terms;

Maintaining professional boundaries;

Referring or signposting where appropriate;

Avoiding misleading claims.

2. Who We Are

Make Your Life Count Limited, trading as The Mind Mentor, respects your privacy and is committed to protecting your personal information.

For data protection purposes, Make Your Life Count Limited is the data controller for the personal information described in this Privacy Policy.

This means we decide why and how your personal information is used.

Our details are:

Company name: Make Your Life Count Limited
Trading name: The Mind Mentor
Company number: 12444710

Registered office: 4 Chestnut Close, Four Crosses, Llanymynech, Powys, Wales, SY22 6NN
Website: themindmentor.co.uk
Email: [email protected]
Phone: 07967 049161

ICO registration reference: ICO:00017435533

The ICO says privacy information should explain clearly how personal data is collected and used, including purposes, retention periods and who information is shared with.

3. Important Note About Our Services

The Mind Mentor provides complementary hypnotherapy, coaching, mentoring, NLP, behavioural change, personal development and wellbeing-related support.

These services are not a substitute for medical care, diagnosis, treatment, counselling, psychotherapy, psychiatric care, crisis support or support from the NHS or another regulated healthcare professional.

We do not diagnose, treat, cure or prevent any medical or mental health condition.

IIf you have concerns about your physical or mental health, are experiencing severe distress, are in crisis, or are receiving treatment for a medical or psychological condition, you should speak to your GP, NHS 111, a qualified healthcare professional, or emergency services where appropriate.

Our work is designed to support personal development, mindset, behaviour change, confidence, emotional resilience and general wellbeing. It is intended to sit alongside, not replace, appropriate medical or clinical care.

4. What This Privacy Policy Covers

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you:

Visit our website;

Contact us;

Book a consultation;

Register for an event or webinar;

Buy a product, programme or service;

Attend a session;

join a course or programme;

Somplete a form or questionnaire;

subscribe to emails;

Provide feedback;

Interact with us by email, phone, social media or messaging platform.

It also explains your rights under UK data protection law and how to contact us if you have any questions or concerns.

We handle personal information in line with the UK General Data Protection Regulation, the Data Protection Act 2018 and, where relevant, the Privacy and Electronic Communications Regulations.

5. What Personal Information We Collect

We may collect personal information when you visit our website, contact us, book a consultation, register for an event, buy a service, attend a session, join a programme, complete a form, subscribe to emails, or otherwise interact with us.

The personal information we collect may include:

name;

email address;

phone number;

postal address;

booking details;

appointment history;

service preferences;

goals;

feedback;

payment status;

invoice details;

communications with us.

If you choose to share it with us, we may also collect information about your:

wellbeing;

lifestyle;

personal circumstances;

support needs;

confidence;

emotional resilience;

habits;

stress;

anxiety;

neurodivergence;

addiction;

goals or challenges;

other matters relevant to the support you have requested.

When you use our website, we may collect technical information such as:

IP address;

browser type;

device type;

pages visited;

referral source;

approximate location;

how you interact with the website.

We may also collect your marketing preferences, including whether you have opted in to receive newsletters, offers, event information or other updates from us.

6. How We Collect Your Information

We collect personal information directly from you when you:

complete a contact form;

book an appointment;

register for a webinar or event;

buy a product or service;

join a mailing list;

complete a questionnaire;

provide feedback;

attend a session;

contact us by email, phone, social media or messaging platform.

We may also receive limited personal information from trusted third-party platforms we use to run our business, such as:

website providers;

booking systems;

calendar tools;

payment processors;

email marketing platforms;

webinar tools;

video call platforms;

analytics providers;

event registration systems.

7. How and Why We Use Your Information

We use your personal information only where we have a lawful reason to do so.

Enquiries

When you contact us with an enquiry, we may use your name, contact details and message content to respond to you.

We do this because it is in our legitimate interests to respond to enquiries and, where relevant, to take steps before entering into a contract with you.

Bookings and appointments

When you book a consultation or session, we use your name, contact details, booking details and preferences to arrange and manage your appointment.

This is necessary to provide the service you have requested and to take steps before entering into, or performing, a contract with you.

Providing services

When we provide coaching, mentoring, hypnotherapy, wellbeing or related services, we may use your contact details, service notes, goals, preferences and any information you choose to share with us.

We use this information to deliver the service, support your goals and manage our working relationship with you.

Our lawful basis for this is contract and, where appropriate, our legitimate interests in providing a professional and effective service.

Where you choose to share health, wellbeing, lifestyle, personal circumstances or other sensitive information with us, we use this only where it is relevant to the support you have requested. We process this information with particular care and only where we have an appropriate lawful basis and an additional condition under data protection law.

Payments and invoices

We use payment, invoice and transaction information to:

manage payments;

issue receipts;

maintain financial records;

deal with refunds where applicable;

meet tax and accounting obligations.

This processing is necessary for contract purposes and to comply with our legal obligations.

Service updates

We may use your contact and booking details to send you service-related updates, such as:

appointment confirmations;

reminders;

changes to bookings;

information directly connected to a service you have requested.

We do this because it is necessary for the contract between us and/or in our legitimate interests.

Marketing

Where you have opted in to receive marketing communications, or where the law allows us to contact you under soft opt-in rules, we may use your name, email address and communication preferences to send newsletters, updates, offers, event information or other relevant content.

You can unsubscribe from marketing communications at any time.

Website analytics and improvement

We may use website usage data, feedback and analytics information to understand how visitors use our website, improve our services, fix issues and develop better content.

Our lawful basis for this is our legitimate interests and/or your consent where required, particularly for non-essential cookies or similar technologies.

Events, webinars and online sessions

If you register for an event, webinar or online session, we may use your name, email address, registration details and attendance information to manage your booking, provide access to the event and communicate with you about it.

We process this information on the basis of contract and/or our legitimate interests.

Complaints, disputes and legal matters

If we need to handle a complaint, dispute or legal matter, we may use relevant contact details, service records, payment information and communications.

We do this where necessary for our legitimate interests, to protect our legal position and/or to comply with legal obligations.

Legal and accounting records

We use invoice records, payment records and business records to meet legal, tax and accounting requirements.

This processing is carried out because we are legally required to keep certain records.

Security

We may use technical data, security logs and communications to protect our business, clients, website and systems from misuse, fraud, unauthorised access or other security risks.

We do this on the basis of our legitimate interests.

Where we rely on legitimate interests, we only do so where we believe our interests are not overridden by your rights and freedoms.

8. Sensitive Personal Information

Because our services may relate to wellbeing, mindset, emotional resilience, anxiety, stress, addiction, neurodivergence, confidence, habits, behavioural change or personal development, you may choose to share sensitive information with us.

This may include information about your:

physical health;

mental health;

emotional wellbeing;

lifestyle;

personal circumstances;

support needs.

Under UK data protection law, some of this information may be classed as special category data. The ICO explains that special category data needs more protection because it is sensitive, and organisations must identify both a lawful basis under Article 6 UK GDPR and a separate condition under Article 9 UK GDPR.

We only collect sensitive information where it is relevant to the service you have requested, where you choose to share it, and where we have a lawful basis and an additional condition under data protection law.

We use this information to:

understand your goals;

adapt our support;

provide an appropriate service;

maintain accurate client records;

manage safeguarding, risk or legal obligations where necessary.

We do not sell sensitive personal information. We do not use it for unrelated marketing. We restrict access to it and treat it with additional care.

You should avoid sending more sensitive information than is necessary through website forms, email or online booking tools. More detailed personal information should usually be discussed in an appropriate consultation or client setting.

9. Marketing Communications

We may send you marketing emails if you have:

given consent;

signed up to receive updates;

registered for an event;

downloaded a resource;

bought from us;

or where we are otherwise permitted to contact you under applicable law.

Marketing communications may include:

newsletters;

event information;

service updates;

offers;

resources;

content we believe may be relevant to you.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

We will not sell your personal information to third parties for marketing purposes.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

make the website work;

improve performance;

understand how visitors use the website;

remember preferences;

support marketing or analytics where applicable.

Some cookies are essential for the website to function. Other cookies, such as analytics, advertising or tracking cookies, should only be used where permitted by law and, where required, with your consent.

The ICO says organisations must tell people if they set cookies, explain clearly what the cookies do and why, and get consent unless the cookie is essential for providing an online service requested by the user.

You can control cookies through your browser settings and, where available, through the cookie banner or cookie settings tool on our website.

For more information, please see our Cookie Policy.

11. Who We Share Personal Information With

We may share personal information with trusted third parties where necessary to operate our business, provide our services, meet legal obligations or protect our rights.

These may include:

website hosting providers;

website platform providers;

booking and calendar systems;

payment processors;

email and newsletter platforms;

CRM or client management systems;

webinar and video call platforms;

analytics providers;

accounting and bookkeeping providers;

professional advisers;

insurers;

regulators;

law enforcement agencies;

public authorities where legally required.

We only share information where necessary and expect service providers to protect personal information appropriately.

We do not sell your personal information.

12. International Transfers

Some of the third-party platforms we use may process personal information outside the UK.

Where this happens, we take steps to ensure appropriate safeguards are in place.

These may include:

adequacy regulations;

standard contractual clauses;

UK international data transfer agreements;

other lawful transfer mechanisms.

13. How Long We Keep Personal Information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

General enquiries

General enquiries are usually kept for up to 6 years after the last contact, unless you become a client or there is another legitimate reason to keep the information for longer.

The reason we may keep enquiry information is that some people are not ready to work with us immediately but may choose to return later.

You can ask us to delete your information where the right to erasure applies.

Client records and service notes

Client records and service notes are usually kept for up to 7 years after the end of the client relationship, unless a longer period is required for legal, insurance, safeguarding or dispute-related reasons.

Payment and tax records

Payment, invoice and tax records are usually kept for 6 years in line with UK tax and accounting requirements.

Marketing records

Marketing records are kept until you unsubscribe, withdraw consent or your details are no longer needed.

Website analytics

Website analytics data is kept according to the retention period set in the relevant analytics platform.

Complaints and disputes

Complaint, dispute or legal records are kept for as long as necessary to manage the matter and protect our legal rights.

When personal information is no longer needed, we will delete it, anonymise it or securely archive it.

14. How We Protect Personal Information

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

password protection;

access controls;

secure systems;

careful provider selection;

secure storage;

confidentiality obligations;

regular review of the information we hold.

No website, email system or online platform can be guaranteed to be completely secure. Please take care when sending sensitive information online.

15. Your Data Protection Rights

Under UK data protection law, you may have the right to:

be informed about how your personal information is used;

request access to the personal information we hold about you;

ask us to correct inaccurate or incomplete information;

ask us to delete your personal information in certain circumstances;

ask us to restrict how we use your information;

object to certain uses of your information;

ask for a copy of your information in a portable format;

withdraw consent where we rely on consent.

These rights do not apply in every situation, but we will always consider and respond to your request in line with data protection law.

The ICO says the right to object must be brought to people’s attention clearly and separately, and where consent is relied on, people should be told they can withdraw it.

To exercise your rights, please contact us using the details in this policy.

16. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK data protection regulator:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: ico.org.uk

17. Links to Other Websites

Our website may contain links to third-party websites, booking tools, payment platforms, social media pages, event registration pages or other external services.

We are not responsible for the privacy practices of those third parties.

You should read their privacy policies before providing personal information to them.

18. Children and Young People

Our services are generally intended for adults unless clearly stated otherwise.

If we provide services involving children or young people, we will take additional steps to ensure personal information is handled appropriately and, where necessary, with parental or guardian involvement.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on our website with the updated date shown at the top.

20. Contact Details

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Make Your Life Count Limited, trading as The Mind Mentor

Email: [email protected]
Phone: 07967 049161
Registered office: 4 Chestnut Close, Four Crosses, Llanymynech, Powys, Wales, SY22 6NN
ICO registration reference: ICO:00017435533